Faro · CX & Content Consultancy
Guiding your growth.
Faro is a beacon of guidance for businesses seeking exceptional customer experiences — built on CX strategy, content excellence, behavioural science and AI intelligence. Founded and led by Andrew Trimboli in Sydney, Australia, working with enterprise clients globally.
What Faro does
- CX strategy & journey mapping — audit, design and optimise every touchpoint across the customer lifecycle.
- Content architecture, modelling & taxonomy — structured content for reuse and personalisation at scale.
- Research, service design & Voice of Customer — translate insight into service blueprints.
- AI-powered CX intelligence — detect blind spots, predict behaviour, personalise journeys.
- Enterprise CMS & platform migrations — AEM, Sitecore, Salesforce.
- Transformation consulting — enterprise-wide programs across people, process, technology and governance.
- Marketing & social content — multi-channel content systems that convert, retain and scale.
- Data, insights & measurement — measurement frameworks that connect experience to business outcomes.
Faro Signal
Faro Signal is the AI-powered brand and content intelligence service from Faro CX & Content — fast, evidence-based audits that surface gaps and opportunities hiding inside your customer experience.
Selected client track record
CommBank Australia, Rakuten Mobile Japan, Unilever LUX, Pfizer, ANA, Japan Airlines, Singtel Optus, AIA, Globe Telecom, Telkomsel, Expedia, MetLife, Roche, Heineken, Tiger Beer, Asia Pacific Breweries, Philip Morris, BDO.
Pricing
- CX audit & opportunity report — AUD 8,500–12,000 + GST.
- CX strategy & journey mapping program — from AUD 18,000 + GST.
- Senior advisory retainer — from AUD 8,000 per month.
- Content architecture and transformation programs — scoped to fit.
Contact
Email andrew@farocx.com or call +61 406 249 098 to book a clarity call.
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